Store Policy

Customer Care

The Confidence Studio is committed to providing excellent customer care to all of our customers. We value your feedback and are committed to addressing any concerns or issues you may have in a timely and professional manner.

Our customer care policy includes the following:

1. Accessibility: We are committed to making our products and services accessible to all customers, including those with disabilities. If you require special assistance, please let us know and we will do our best to accommodate your needs.

2. Communication: We strive to communicate with our customers in a clear and concise manner. If you contact us by phone, email, or chat, we will do our best to respond to you within 24 hours. If we need more time to address your concern, we will keep you informed of our progress.

4. Empathy: We understand that dealing with an issue or concern can be stressful. We will listen to your concerns and show empathy towards your situation. Our goal is to ensure that you feel heard and understood.

5.Problem resolution: We are committed to resolving any customer issues or concerns as quickly and efficiently as possible. Our customer care team is empowered to take appropriate action to resolve your issue, whether it is a refund, replacement, or other solution that meets your needs.

6. Continuous improvement: We are committed to continually improving our customer care policies and procedures. We welcome your feedback and suggestions on how we can improve our service to you.

If you have any questions or concerns about our customer care policy, please do not hesitate to contact us. We are here to help and committed to providing you with the best possible customer care.

Privacy & Safety

The Confidence Studio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or app, then you can be assured that it will only be used in accordance with this privacy statement.

The Confidence Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04/21/2023.

What we collect:

We may collect the following information:

-- name and job title

--contact information including email address

--demographic information such as post code, preferences and interests

--other information relevant to customer surveys and/or offers

What do we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

--internal record keeping

--We may use the information to improve our products and services.

--We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.

--From time to time, we may also use your information to contact you for market research purposes. we may contact you by email, phone, fax, or mail. We may use the information to customize the website or app according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have out in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.

Overall, cookies help us to provide you with a better website and app by enabling us to monitor which pages you find useful and which you do not.

Payment Methods

Credit / Debit Cards
Paypal, Venmo

Cash